Shipping & Returns

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

All shipments require an adult signature. Adults must be at least 21 years of age.

Orders are subject to weather holds. We will contact you to confirm weather delays.

Perishable products require overnight shipping.

Local delivery is available in the Los Angeles area.

Please note that the laws as to whether or not we can ship wine, beer, or hard liquor to many states are constantly changing.  Our system will accept your order if you place it, (and you will receive an auto-confirmation of your order), but if you are in one of the "Call" states (New York, Alabama, Arkansas, Delaware, Florida, Illinois, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, and West Virginia), we will need one business day to confirm that we can ship it to your state.

You will receive an email or phone call from Charlemagne indicating whether or not we can ship to your location. You may also call us at (646) 322-3658, or email us at karl@charlemagnefinewines.com, if you have specific questions. Thank you for your understanding.